Frequently Asked Questions
How do I know what size bracelet to order?
Bracelets are not returnable so it is important to order the right size. The easiest way is to use a string and then measure the string.
CORD BRACELETS – Wrap the string around the widest part of your HAND (across the knuckles) and measure the length. The bracelet needs to be large enough to fit over the widest part of the hand and then adjusts to size once on the wrist. It doesn’t have to be exact and the standard 8.5″ is most popular. They close down to about 5″. Men typically need a 9 or 9.5″.
STRETCH BRACELETS – Wrap the string around your WRIST in the location where you would like the bracelet to sit (some like above the wrist bone and some lower on the hand) and measure the length. Account for how loose you would like the bracelet. You don’t want it too large or it will slip off the hand. The most common size is 6.5″ – 7″.
Can I get something custom?
Yes, we do this all the time. Use the form on the Contact Us page with your ideas. Different combination of beads can be selected for the bracelets or custom necklaces can be made. There are no additional fees for custom bracelets.
Can you help me select stones (beads) for myself or others?
Yes. we do this all the time. We can tune in and intuitively help select or offer ideas of which gemstones may be most useful for you or others.
Where is your jewelry made?
All our jewelry is handcrafted in Mystic, Connecticut.
What does Reiki Infused mean?
Everything is made up of energy and because of this, items, particularly handmade, can reap the benefits of receiving Reiki. It can be looked at as cleansing on the energetic level. For example, working with the gemstone beads… they have been mined, manufactured and shipped. They have been through a lot. The beads are given Reiki when received them and Reiki flows while creating the jewelry. This raises the energy or vibration of the gemstones and jewelry. Being Reiki infused enhances the existing healing and spiritual properties of the stones. Tania has been a Reiki Master since 2005.
What size beads to you use?
Almost all our jewelry uses approx. 8mm (1/3″) gemstone or wood beads.
Where do you get your beads?
The raw gemstones are mined from all over the world. I source my beads from reputable suppliers that offer the highest quality beads. We take pride in the quality of the beads we use in our jewelry. Many strands of beads have been returned because they do not match our high standards. We know crystals and gemstones so are able to determine if the beads are authentic.
What materials do you use for your jewelry?
The corded style bracelets and necklaces are created with natural waxed cotton cord.
The stretch style bracelets are strung on professional grade jeweler’s elastic. The knot is also glued to prevent coming undone. Spacer beads are Tibetan silver.
Ear wires for the earrings are surgical stainless steel. Silver beads are Tibetan silver.
I wore my bracelet all the time and a cord broke, can you fix it?
We can remake the cord bracelets for $10 ea. plus shipping. This option is really only feasible if you have several you want to have done at the same time due to the cost of shipping to us and back. The stones still have their healing qualities so can be kept in a pocket or purse to be near you. Another option, you can restring the beads on fishing line (monofilament) and hang them from a window as a “sun catcher”.
How do I energetically cleanse my bracelets?
The simplest way is to hold them in your hands while relaxing. Just set the intention that you are sending them pure white energy (love) for about 5 minutes or more.
If you have a safe place they can be left outside for a day out of the sun, they will cleanse and recharge that way as well.
Or, they can be smudged with sage smoke.
Can I get a copy of the healing properties with the bracelet?
Each bracelet comes gift boxed with the healing properties printed on the inside cover.
Why don’t you have any product reviews on your website?
We wanted to make ordering as easy as possible so removed the need to create user accounts. Without having verified purchases, reviews don’t make sense. You can see our reviews from our customers on Google by searching for Mystic Zen Healing Jewelry. Some of them as well as emailed praise are on our Home page.
Ordering & Payments
Can I place an order over the phone?
Mystic Zen Healing Jewelry is unable to accept phone orders. This further ensures the security of your credit card information.
What forms of payment to you accept?
You have the option to use most major credit & debit cards through Stripe, a major online card processing corporation. Or if you prefer, Paypal is also an option. Mystic Zen Jewelry does not have access to any credit card details, all payments are processed through Stripe or Paypal.
Can I make changes to an order?
If you find you need to change an order for any reason, please contact us as soon as possible.
I’m local, can I pick up my order to save shipping fees?
Absolutely! Instead of placing an online order, send your order via email to firstname.lastname@example.org.
I’m not in the USA, why can’t I order?
Due to the high costs of international shipping and delivery issues, Mystic Zen Jewelry no longer ships outside of the United States.
Shipping & Returns
How much is shipping?
Shipping is FREE for orders $75+
$4.50 flat rate for orders under $75
How do I ship an item as a gift?
On the Checkout Page, use the gift recipients’ address as the shipping address. If you wish to include a short note, enter that in the Order Notes area. If you wish to ship items to multiple addresses, each needs to be a separate order.
What are your shipping options?
Orders are shipped via USPS First Class with tracking. Large orders ship via USPS Priority Mail with tracking and insurance. Local orders can be picked up.
When will my order ship?
Orders are typically shipped within 2 days of your order being received. Please expect delays during the holiday season. Bracelets are handmade when the orders are received.
What is your Return Policy?
Mystic Zen Healing Jewelry does not accept returns. Please be sure to measure and order the correct size so you will be happy with your order.
I received something that I don’t care for or doesn’t fit.
Instructions on how to select the right size bracelet is right next to each Add to Cart button to help ensure the right size bracelet is ordered. If you do find yourself in this situation, gifting the item to a friend or relative would be a nice gesture. Mystic Zen Jewelry is unable to accept returns.
I didn’t receive my order.
If the order tracking shows that it was delivered to the address provided, please contact your local post office. Otherwise, let us know so the issue can be looked into and corrected. Mystic Zen Jewelry is not responsible if an incorrect address was provided on the order. If the order was returned back to Mystic Zen Jewelry as undeliverable, there will be an additional shipping charge to send the package back to the correct address.
Promotions & Discounts
How do I get a coupon code?
When you subscribe to our newsletter, you will receive a Welcome Email with a coupon code for 10% off. Also, coupon codes are emailed several times throughout the year to newsletter subscribers.
How do I use my coupon code?
Enter your coupon code either on the Cart or Checkout page. Don’t forget to press the Apply Coupon button.
Where are you located?
Mystic Zen Healing Jewelry is located in Mystic, Connecticut, a little seaside town on the Rhode Island border.
Why isn’t there a phone number listed on your website?
I was getting calls all hours of the day and night on my phone due to time differences (and people’s sleeping habits) so I removed the number from the website. Rest assured, if you want to speak with me, send an email to email@example.com with your phone # and best time to call (Eastern Standard Time) and I will call you as soon as possible.